Privacy Policy

This Privacy Policy ("Policy") outlines how ProSPeraCult Ltd., UIC 208300553, with its registered office at 11 Sinanishko Ezero St., Manastirski Livadi-West, Sofia 1618, Bulgaria (hereinafter referred to as "the Controller", "we", "us", or "our"), collects, processes, stores, and discloses personal data of data subjects through the use of the online store located at https://yourguideforgrowth.com ("the Website" or "Online Store").

This Policy is prepared in accordance with applicable Bulgarian and European legislation, including but not limited to Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR") and the Bulgarian Personal Data Protection Act.

By using the Website and submitting your personal data, each visitor or user ("Data Subject") confirms that they have read, understood, and agreed to this Policy.

We respect your privacy and are committed to protecting it. We apply the principle of data minimization and take all necessary technical and organizational measures to ensure the confidentiality, integrity, and security of your data.

1. CATEGORIES OF PERSONAL DATA WE PROCESS

We process the following main categories of personal data:

Customer data
Visitor and user data, including data submitted via contact forms
Technical and marketing data

Personal data is processed only for the purposes described in this Policy, and based on a valid legal basis — such as consent, performance of a contract, compliance with legal obligations, or the legitimate interests of the Controller.

2. CUSTOMER DATA

2.1 Categories of Data Subjects

Customers are all natural or legal persons who purchase products through the Online Store.

2.2 Types of Personal Data Collected

When using our services, we may collect and process the following:

When placing an order: full name, billing address, shipping address, email address, phone number, purchase history, and any additional information voluntarily provided by the customer.
When issuing an invoice: full name, national identification number (or date of birth) / company registration number (for legal entities), and billing address.

We do not collect or store payment card or bank account details. All payments are securely processed by certified external payment service providers.

2.3 Purpose and Legal Basis for Processing

We process customer data for the following lawful and legitimate purposes:

Identification of data subjects
Fulfilling contractual obligations (e.g., processing purchases, deliveries, invoicing)
Pre-contractual communication (e.g., inquiries)
Legal compliance (e.g., accounting, tax reporting)

Where applicable, we process data based on the performance of a contract or prior steps requested by the user. In such cases, certain personal data is necessary — otherwise, the contract cannot be concluded or fulfilled.

In some cases, data may be processed based on your freely given and informed consent, which may be withdrawn at any time without affecting the lawfulness of prior processing.

We may also process data where necessary to comply with legal obligations or to protect the legitimate interests of the Controller — such as ensuring the security and proper functioning of the Website.

2.4 Retention Period

Customer data is retained for up to 10 years from the date of purchase, in accordance with applicable tax and accounting laws.

2.5 Data Recipients

Data may be disclosed only where legally justified, including to:

Employees and collaborators of the Controller
IT service providers, hosting companies
Accountants, auditors, and legal advisors
Competent public authorities as required by law

3. VISITOR, TECHNICAL, AND MARKETING DATA

3.1 Visitors and Users

When visiting the Website, we may collect and store information provided via contact forms, newsletter subscriptions, surveys, or interactive sections. This may include:

Name and surname
Email address
Any other information voluntarily submitted via our online forms

The legal basis for processing this data is your consent, which you may withdraw at any time.

3.2 Automatically Collected Data

When you use or access the Website, we may automatically collect technical data such as:

IP address
Browser type and version
Device type and operating system
Time zone and language settings
Pages visited, time spent, and navigation behavior

This data is collected through standard tools and cookies (see section below) and used for analytical and marketing purposes, as well as to improve the Website's functionality and user experience.

4. COOKIES

Our Website uses cookies to ensure proper functioning, enable core functionalities, analyze performance, and personalize content and advertisements.

Cookies are small text files stored on your device that help us recognize returning users and understand how the Website is used.

You can manage or disable cookies at any time through your browser settings. By continuing to use our Website without changing your cookie preferences, you consent to our use of cookies as described in our Cookie Policy.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or destruction.

These measures include:

Secure server infrastructure and firewalls
SSL encryption protocols
Access control and authentication
Employee confidentiality agreements

Despite our efforts, no system can be completely secure. We encourage users to take personal responsibility for protecting their login credentials and using secure connections.

6. DATA SUBJECT RIGHTS

In accordance with GDPR, you have the following rights regarding your personal data:

Right of access – to obtain information about what data we hold and how it is processed
Right to rectification – to correct any inaccurate or incomplete data
Right to erasure – to request deletion of your data (subject to legal obligations)
Right to restriction of processing – to limit how we use your data
Right to data portability – to request a copy of your data in a structured format
Right to object – to oppose certain types of processing
Right to withdraw consent – at any time without affecting the lawfulness of prior processing

To exercise any of your rights, you may contact us at hello@yourguideforgrowth.com. We will respond within 30 days of receiving your request.

7. LINKS TO THIRD-PARTY SITES

Our Website may contain links to other websites not operated by us. We are not responsible for the content, policies, or practices of third-party sites and encourage you to review their respective privacy policies.

8. APPLICABLE LAW

This Privacy Policy is governed by the laws of the Republic of Bulgaria and applicable European Union regulations.

Any disputes related to the interpretation, execution, or termination of this Policy shall be settled amicably or, if necessary, brought before the competent Bulgarian courts.

9. POLICY UPDATES

We reserve the right to amend or update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Modified" date at the top.

We encourage you to review this page periodically to stay informed of how we protect your data.

10. CONTACT US

If you have any questions or concerns regarding this Privacy Policy or the way we process your personal data, please contact us at:

Email: hello@yourguideforgrowth.com

Company: ProSPeraCult Ltd.

Address: 11 Sinanishko Ezero St., Sofia 1618, Bulgaria